Pastel Paradise

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
if you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

FAQ

How long do press-on nails last?

With proper nail prep and liquid nail glue, your press-on nails can last 10–14 days or longer. Using adhesive tabs provides shorter wear (1–3 days) but allows for easy removal and reuse. Each set includes application instructions to help you achieve the longest wear possible.

Are the press-on nails reusable?

Yes! Our press-on nails are designed to be durable and reusable when removed properly. Gently soak the nails to loosen the adhesive rather than pulling them off. With proper care, many customers reuse their sets multiple times.

How do I know what size to order?

You can measure your nails using our size guide, select a standard size (XS–XL), or order a sizing kit for the most accurate fit. If you're unsure, we recommend purchasing a sizing kit before ordering custom sets to ensure your nails fit perfectly.